DELIVERY INFORMATION

Fast & Reliable Delivery Across Mauritius

At Ashley HomeStore Mauritius, we understand how exciting it is to receive your new furniture.

Our delivery team works hard to ensure your furniture arrives safely and professionally while providing the best possible service throughout Mauritius.

Island-Wide

Delivery

Many In-Stock Products Delivered

Within 48 Hours

Up To 60 Days Complimentary

Storage

Dedicated Delivery

Support

WE DELIVER
ACROSS MAURITIUS

Yes! We offer delivery throughout Mauritius.

FREE DELIVERY

ON FURNITURE ORDERS

ABOVE RS 10,000

Subject to our current delivery policy.

Accessories and certain promotional items may be excluded.

HOW LONG DOES DELIVERY TAKE?

IN-STOCK PRODUCTS

APPROX.

48

HOURS

Many in-stock products can be delivered within approximately 48 hours.

SPECIAL ORDERS & CATALOGUE ORDERS

APPROX.

60–90

DAYS

Products ordered from our catalogue or specially imported collections typically require approximately 60 to 90 days.

Delivery dates are estimates only and may vary depending on production schedules, shipping schedules, customs clearance, weather conditions, and other factors beyond our control.

When is delivery scheduled?

Order Confirmation
Payment / Credit Approval
Warehouse Preparation
Delivery Scheduling
Delivery & Inspection

Delivery is scheduled only after:

Full payment has been received
OR
Credit approval has been confirmed

Our team will contact you to arrange delivery once your order is ready.

Delivery route map

Why can't we guarantee a specific delivery time?

To provide efficient service and keep delivery costs low, deliveries are grouped by region.

Delivery routes vary daily and may be affected by:

Traffic Conditions
Weather Conditions
Customer Availability
Duration of Previous Deliveries

For this reason, we cannot guarantee a specific delivery time.

What should I do before delivery?

Adequate access is available
Adequate access is available
Doorways are large enough
Doorways are large enough
Staircases and corridors are accessible
Staircases and corridors are accessible
Sufficient assembly space is available
Sufficient assembly space is available
Existing furniture has been moved if required
Existing furniture has been moved if required

What happens during delivery?

Upon delivery, customers should:

  • Unpack and inspect all items
  • Verify that products match the order
  • Check for visible damage
  • Confirm quantities and components

We strongly recommend that all inspections are completed before signing the delivery note.

Delivery inspection

Wardrobe & Large Furniture Assembly

Furniture assembly

Certain products, such as wardrobes, may require assembly on-site.

These products are assembled flat on the floor and require sufficient room space for unpacking and installation.

Please ensure adequate space is available before delivery.

1Flat Pack
Flat Pack
2Assembly On Site
Assembly On Site
3Completed Wardrobe
Completed Wardrobe

Can I collect my furniture myself?

Yes. Customers may collect furniture directly from our warehouse once payment has been completed and the order has been released by our logistics team.

Collection arrangements must be made in advance.

Can I collect my furniture myself?

How long can Ashley store my furniture?

We provide complimentary storage for up to 60 days after your order becomes available for collection or delivery.

Storage charges shall apply after 60 days.

60 DAYS
Complimentary Storage
DELIVERY

Delivery Department

Questions about:

  • Delivery scheduling
  • Delivery status
  • Collection arrangements
  • Delivery updates

Important Information

Payment Required

Delivery is scheduled only after full payment or approved credit.

Access Responsibility

Customers must ensure adequate access for safe and efficient delivery.

Delivery Times Are Estimates

External factors beyond our control may affect our delivery schedules.

Terms & Conditions Apply

Please refer to our full Terms & Conditions of Sale.