FAQ

Review our Privacy Policy.

Yes, there are many Ashley Stores located around the globe. Locate a store.

Not yet, however, we do have many Ashley Stores located around the globe; Find a store.

1. Click on My Account located in the upper right hand corner of this page.
2. Click on the Sign In button displayed in the drop down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice. You can also go to http://ashleyfurniture.parts with you item number and serial number to order warranty parts.

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

Using the item number from your email confirmation or from the packing list, key the item number into the search box.  Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

Assembly Instructions

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.

If not, you may contact Customer Care at 866-436-3393 or Message Us on the website; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. 

Or you may fax your request to 800-856-4976 or mail it to:

Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also, call Customer Care at 866-436-3393.

Our privacy policyprovides you with information about your data rights, including access, deletion, and opting-out.  Just go to https://www.ashleyfurniture.com/privacy-policy/or, to submit a request, click https://preferences.ashleyfurniture.com.

Just click “Unsubscribe” located at the bottom of the email.

Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc.

Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Representative".

Ashley has posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system.